ARBITRATION REQUIRED TO SETTLE CONSUMER DISPUTES: OVERVIEW OF THE PORTUGUESE REGIME

Abstract

Thisstudy presents an analysis of arbitration as a way to solve consumer disputes in Portugal in a mandatory or necessary way. It puts consumer law and arbitration into context, highlighting the advantages of alternative dispute resolution for consumers. National and European legislation is then addressed. Subsequently, the main constitutional jurisprudence on necessary arbitration and the ordinary regulatory framework are discussed. It also addresses the necessary arbitration and related figures in general and in consumer law. Lastly, the main requirements that necessary arbitration has to meet for the resolution of consumer law disputes are discussed.