Keywords
Virtual platforms
Consumer Protection
Deficient Service
E-Commerce
How to Cite
Abstract
Education is a life-skill process and the same can’t be indispensible with. The makers of constitution strived hard to make education accessible to all. Certain provisions were added with the view of implementing the same. Since enactment of the constitution of India, we have come a long way in establishing compulsory education for certain age-groups and easy accessibility of education as well as the mode of such education. At the onset of Covid-19 pandemic, Education was one of the most affected institutions all over the world. The mode of imparting education was wholly shifted to virtual platform which was in existence before but was accessible to much less number of people given the high cost, lack of technology-driven products and other infrastructural reasons. But shifting education mandatorily on virtual platforms did not make the necessary infrastructure easily available to all the students out there and instead paved the way for a new market- Education Technology. The paper would be dealing with the major concerns that the education sector faces in day-to-day life from the student’s point of view and will further explore the shift in the mode of education from traditional to the modern virtual platform in order to understand the scope and remedy under the Consumer Protection Act, 2019. The paper will be divided into two parts, firstly with the help of the decided case laws on the status of ‘Education as a service’ will be analyzed; secondly, it will discuss the change of ingredients in the accepted traditional view of Education and Educational Institution and last but not the least, it will be justifying the central theme by encapsulating suggestions and recommendations.
References
AHER, S. et al, Regulation of E-Commerce in India under Consumer Protection Act, 2019: An Overview, International Journal of Law Management & Humanities, v.4, p.1547, 2021
AHMAD, S. Access Denied: Right to Education in India during Covid-19, Jus Corpus v.1, p. 468, 2021
ATLANTIC COUNCIL, “Key Strategies for Providing Effective Primary Education. 2017. Available from: http://www.atlanticcouncil.org/. Access on: 29 June, 2023
Bangalore Water Supply and Sewerage Board v. A. Rajappa, (1978) 2 SCC 213.
BHATIA, P. et al., Review of Data Privacy Laws and Case Study, International Journal of Creative Research Thought, v. 8, p. 2923, 2924 – 2925, 2020.
Bihar School Examination Board v. Suresh Prasad Sinha, (2009) 8 SCC 483
BRESCIA. W. et al. Designing and Developing Web-Based Continuing Legal Education, Legal Reference, v 23, p. 171- 191, May 2004.
Buddhist Mission Dental College & Hospital v. Bhupesh Khurana, (2009) 4 SCC 473.
Consumer Protection (E-Commerce) Rules, 2020
Consumer Protection Act, 2019
CRANMAN, K. A. Privacy and Technology: Counseling Institutions of Higher Education, Journal of College and University Law, v. 25, p. 69, 1998.
DAVE, N. et al. Cascading Effects of COVID-19 Pandemic across Economic and Social Sectors of India, Liberal Studies, v. 5, n. 1, 2020
DEVI, K.V.L.M. et al. Critical Analysis on the Impact of Covid-19 over Economy, International Journal of Management & Humanities, v. 3, n.3, p. 1997 - 2004, 2021.
ECONOMIC TIMES, Loss after loss: Parents detail how Byju's pushed them into debt, 2022. Available from: https://economictimes.indiatimes.com/tech/startups/loss-after-loss-parents-say-byjus-pushed-them-into-debt/articleshow/96222272.cms. Access on: 12 June 2023
GARON, J.M. Legal Education in Disruption: The Headwinds and Tailwinds of Technology, Connecticut law Review, v. 45, p. 1165, 2013.
GUPTA B. et al. Impact of Online Education on Students in Covid-19, International Journal of Management & Humanities, v. 4. p. 2997, 2021
JOSHI, M. EdTech Companies & the Ambit of E-Commerce Entities Under the Consumer Protection Rules, 2020?. Available from: https://www.samvidhi.org/post/edtech-companies-the-ambit-of-e-commerce-entities-under-the-consumer-protection-rules-2020. Access on 2 June 2023.
Maharshi Dayanand University v. Surjeet Kaur, (2010) 11 SCC 159
Malaya Joshi, EdTech Companies & the Ambit of E-Commerce Entities Under the Consumer Protection Rules, 2020? Available from: https://www.samvidhi.org/post/edtech-companies-the-ambit-of-e-commerce-entities-under-the-consumer-protection-rules-2020. Access on 11 June, 2023
P.A. Inamdar & Ors. v. State of Maharashtra &Ors, (2005) 6 SCC 537
P. Sreenivasulu & Anr. v. P.J. Alexander, Civil Appeal Nos. 7003-7004 of 2015 (Decided on September 09, 2015).
P.T. Koshy v. Ellen Charitable Trust, (2012) 3 CPC 615 (SC)
PATIL, A.R. Product Liability Action: A Tooth to Strengthen Consumer Protection, International Journal on Consumer Law and Practice, v. 10, p. 99- 119, 2022
POORNA, S.J, A Critical Analysis of Consumer Protection Act 2019, Supremo Amicus, v. 15, p. 283, 2020.
RONALD, S.A. COVID-19: Legal Drawbacks & Changes Seen Across India, Supremo Amicus, v. 17, 2020
SAHA, A. et al, Evolution of Consumer Courts in India: The Consumers Protection Act 2019 and Emerging Themes of Consumer Jurisprudence, International Journal on Consumer Law and Practice, v. 9, p. 115, 2021
SARKAR, S. Consumer Expectations and Consumer Protection, The George Washington Law Review, v. 88, n. 4, p. 949- 1013, 2020 .
SHRIVASTAV, A. et al. Understanding the Impact of Covid-19 on Education, Legal Spectrum Journal, v. 1, 2021
SINGH K. Right to Education, India International Centre Quarterly, v. 42, n. 3/4, p. 119-130, 2015
SINGH, R.D. et al, Ed-Tech Companies and The Consumer Protection Act. Available from: https://www.mondaq.com/india/dodd-frank-consumer-protection-act/998116/ed-tech-companies-and-the-consumer-protection-act. Access on: 20 June 2023
The Constitution of India, 1950
TIWARY, A. Education during Covid-19, International Journal on Management and Humanities, v.3, p. 1121, 2020
WOBBEKIND, R. L. On the Importance of Education. Business Economics, v. 47, n. 2, p. (90 - 96), 2012
ZULKIFLI, In The Struggle of the Shias in Indonesia, Southeast Asia, Indonesia, ANU Press, 2013. Available from: http://doi.org/10.22459/SSI.11.2013. Access on: 25 July. 2023
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Copyright (c) 2023 Synesis (ISSN 1984-6754)