Keywords
ISO 9001:2015
Obstacles
Quality Management System
How to Cite
Abstract
The present article aims to explore the importance of ISO 9001:2015, particularly regarding the changes made to ISO 9001:2008 and the challenges and advantages that entails its implementation. In this sense, a report will be made of the importance of quality in organizations, the characteristics and importance of ISO 9001:2015, the adjustments that companies need to make in order to obtain certification and the benefits felt in the long term due to the implementation of the standard. Within the scope of the article, and in order to enrich it, an interview was conducted with an individual responsible for the implementation of the ISO 9001:2015 standard in a multinational company, with the objective of understanding the motivation behind the implementation, the obstacles in the implementation process and its impact on the company.
References
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