Marques Pereira, Sandra Patrícia, and Pedro Miguel Alves Ribeiro Correia. 2022. “ESSAY ON THE COMPLEXITY OF PUBLIC SERVICE DELIVERY”. Lex Humana (ISSN 2175-0947) 14 (1):149-63. https://seer.ucp.br/seer/index.php/LexHumana/article/view/2153.